GHIAL Virtual Helpdesk
The Virtual Information Desk (VID) kiosks at Hyderabad Airport are designed to offer passengers seamless support throughout their airport journey. These smart, portrait-oriented kiosks aim to enhance the overall passenger experience by providing real-time boarding information and interactive visual navigation to gates and other key airport locations.
These portrait-oriented kiosks are equipped with a high-resolution display screen, an audio-enabled camera for virtual video call support and a scanner to facilitate flight updates and boarding pass information, virtual assistance via online video calls, accessibility-friendly interfaces, and guided navigation.
The VID kiosks are a step forward in delivering a smart, connected, and passenger-centric airport experience.
Key Features of the VID Kiosk System
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Flight & Boarding Information Access
Passengers can view their flight and boarding details either by:
- Using the touchscreen interface
- Scanning their boarding pass via the integrated barcode scanner. The kiosk is integrated with the Flight Information Display System (FIDS) ensuring accurate and up-to-date flight information.
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Arrival & Baggage belt Information Access
Passengers can view arrival and baggage details either by:
- Using the touchscreen interface
- Scanning their boarding pass via the integrated barcode scanner. The kiosk is integrated with the Arrival baggage Information Display System ensuring accurate and up-to-date information.
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Free Wi-Fi Access
Kiosks will enable passengers to obtain the Wi-Fi access credentials upon scanning their KYC- compliant identification documents, once completed the Wi-Fi credentials will display on the VID screen.
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Find Way & QR Code-Enabled Map Transfer – * QR code coming soon
The Map Wayfinder organizes shops, dining, and services into clear categories with subcategories for easy navigation.
* Coming soon - Passengers can seamlessly transfer on-screen navigation routes to their mobile devices by scanning a dynamic QR code, enabling continuity of wayfinding on the go.
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Emergency Alert System
Kiosks include an emergency call number to notify airport authorities in case of:
- Medical emergencies
- Fire incidents
- Security
- Any other urgent situations requiring immediate attention
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Passenger Feedback Collection
Passengers can submit feedback on airport facilities and services directly through the kiosk.
- All feedback is automatically compiled and forwarded to RGIA Customer support via email for review and action.
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Video Calling Features — coming soon
Each portrait-oriented VID kiosk is equipped with a real-time video calling feature, enabling passengers to connect instantly with remote Help Desk operators appointed by GHIAL.
Under the "Talk to Us" service, operators will assist with:
- Wayfinding and navigation support
- General inquiries and airport-related guidance
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Centralized Content Management
All kiosk content, including UI elements and configurations, is managed through a centralized Content Management System (CMS).
- Enables GHIAL to maintain consistency
- Allows real-time updates and remote configuration control
Homepage
- Clean, clutter-free design with a clear main menu
- Large, animated intuitive buttons and clear call-to-action guides ensure a smooth, user-friendly experience across devices
Flight information boarding & baggage belt information
Allows passengers to scan their boarding pass or enter their flight number to access real-time flight status, boarding gate details, and an interactive map for easy navigation to their gate.
Passengers can also access information regarding baggage belt allocation for arriving flights.
Find way
The Map Wayfinder organizes shops, dining, and services into clear categories with subcategories for easy navigation. It provides detailed store information, including opening and closing hours, location, and directions, ensuring a seamless and user-friendly experience.
Free Wi-Fi
- The Wi-Fi login screen features a clean, user-friendly interface.
- Passengers can simply scan their passport to connect.
- The coupon code will be displayed on the screen.
- Passengers can use this coupon code to access the Free Wi-Fi.
- This quick, secure access ensures a seamless digital experience throughout the airport.
Talk to Us
Seamless video-calling, allowing passengers to interact with an agent as if they are physically present. It also features remote screen sharing on the kiosk, enabling the agent to guide and assist passengers in real-time for a smooth and personalized experience.
Feedback
The Feedback System uses emojis to simplify passenger responses. Users can quickly rate their experience by selecting an emoji that best reflects their feelings, providing instant and easy-to-understand feedback for improved services.
Emergency — contact numbers
- The SOS features a clean, user-friendly interface. Passengers can simply scan their passport to connect.
- This quick, secure access ensures a seamless digital experience throughout the airport.
- For assistance in case of Medical, Fire, Security, Safety related incidents, dedicated emergency contacts will be available.
Locations for Virtual Information Display screens
| S. No. |
Location in Terminal |
| 1 |
Check-in Hall, near Entry Gate 5 |
| 2 |
Check-in Hall, near Entry Gate 8 |
| 3 |
Domestic near Boarding Gate 21 |
| 4 |
Domestic, near Transfer zone |
| 5 |
Domestic Arrivals, Baggage claim |
| 6 |
International, near Boarding Gate 24 |
| 7 |
International, near Boarding Gate 26 |
| 8 |
International Arrivals, Baggage claim Hall |